Right Versus Results in Communication

Communication is not about what works best, but what is right. When we define our job in terms of results, we struggle to support the men and women who receive services at ILC in a manner they deserve. Direct support professionals are sometimes tasked with certain responsibilities that they see as their own, and to this end, will do whatever they need to to accomplish their goals. I have heard on several occasions someone justify using baby talk with an adult because that adult “responds better” to the voice. I’ve heard people… Read More